Privacy Policy

This privacy policy applies to all the activities of CommSol Holdings Pty Ltd ACN 618 571 529 (“CommSol”). It does not apply to entities and activities outside of CommSol's control, such as websites operated by others.

What is personal information?

As defined in the Privacy Act, personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

Sensitive information is any personal information about your racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, membership of political, professional or trade associations or trade unions, sexual preferences or practices, biometric templates or information used for automated biometric verification or identification, criminal record or health.

CommSol does not generally collect, use or disclose sensitive information about an individual, but if CommSol does, it will be done so in accordance with law for example, where CommSol has received your consent to do so or the collection or disclosure is required by law.

What is personal information?

CommSol may collect, hold, use and disclose personal information about you for the following purposes:

  • connection of our network to your premises;
  • ongoing management and support for the connection of our network to your premises;
  • specific inquiries or issues that you have or may raised with CommSol;
  • to provide services to your retail telecommunications services provider, so that they may provide those services to you;
  • where you are a representative or employee of an organisation that has dealings with CommSol (e.g. a service provider of CommSol), in relation to those dealings with that organisation;
  • to analyse statistics and trends on the use of all CommSol services including the CommSol website; and
  • other purposes which CommSol identifies to you at the time CommSol collects the information (or as soon as practicable after collection).

How CommSol collects and holds your personal information

CommSol may collect your personal information in a number of ways, including:

  • directly from you, when you provide it to CommSol or its agents or contractors, including through CommSol website or through website technologies such as internet tags or web beacons and navigational data collection;
  • directly from you (in the form of your data, which may contain personal information, over CommSol network, for the purposes of resolving faults or issues with services that are
  • provided to you or your premises by retail telecommunications service providers that are connected to our networks); and
  • from third parties, such as your telecommunications services provider or other service providers that are connected to the networks of CommSol; and
  • from publicly available sources.
  • CommSol may also collect personal information (including sensitive information) from or about you when legally required or authorised to do so.

How CommSol uses your personal information

The personal information you provide to CommSol may be used for a number of purposes connected with CommSol business operations, depending on the circumstances in which it was collected, including:

  • for any of the purposes set out in relation to the collection of personal information mentioned above;
  • to verify your identity;
  • to improve the quality and scope of the services or infrastructure that CommSol provides or operates in order to enable services that you or your service provider may require;
  • for network fault investigation and resolution purposes;
  • as required or authorised by law (including the Telecommunications Act 1997 (Cth) and the Telecommunications (interception and Access) Act 1979 (Cth);
  • as required by or in accordance with any industry code or industry standard registered under the Telecommunications Act 1997 (Cth);
  • to protect CommSol lawful interests; and
  • any other purpose that you would reasonably expect.

Sharing your personal information

CommSol may disclose your personal information in certain circumstances, such as where CommSol is required or authorised by law, where you have consented to CommSol doing so, or for any of the purposes or related purposes set out above.

The persons to whom CommSol typically discloses your personal information to include:

  • specified persons in accordance with a request made by you;
  • other telecommunications and related service providers who provide services to you that use CommSol services or infrastructure, including where reasonably required for billing and service purposes;
  • an officer responsible for the Integrated Public Number Database;
  • your authorised representatives or legal advisors;
  • CommSol professional advisors including lawyers, accountants, tax advisors and auditors;
  • to third parties as required by or in accordance with any industry code or industry standard registered under the Telecommunications Act 1997 (Cth);
  • governmental agencies, including law enforcement agencies, and regulators, as required or authorised by law; and
  • any other person or for any other purposes that would be reasonably expected.

When making such disclosures CommSol will take reasonable steps to ensure that the recipient is bound by confidentiality and privacy obligations.

Access and correction

You may access personal information about you and seek to correct or update that information by contacting us via the contact details below. Please identify, as clearly as possible, the type/s of information you’d like to access, correct or update as this will help us deal with your request within a reasonable time.


Should you wish to make a complaint about the way CommSol handles your personal information, you may do so by contacting the Privacy Officer through one of the means set out under How to Contact CommSol.

If you feel that CommSol is not handling your complaint satisfactorily, you can take the complaint to the Privacy Commissioner. There is information about how to do this on the ‘Making a privacy complaint’ page on the website of the Office of the Australian Information Commissioner


CommSol will take reasonable precautions to safeguard your information from misuse and loss and from unauthorised access, modification or disclosure. You should keep in mind that no internet, transmission or technology is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.

How to Contact CommSol

If you have any questions or concerns about this Privacy Policy please contact CommSol at [email protected] or by mail to CommSol, PO Box 44, Belconnen ACT 2616. CommSol can also be contacted by phone on 1300 240 833 during CommSol normal business hours.

Changes to this Privacy Policy

CommSol Privacy Policy may change from time to time. Before providing CommSol with personal information, please check this Privacy Policy on the website for the latest version.

Last Updated: 01 July 2018